FAQ

Product?

We can do anything when it comes to stains. However~ it is becoming very time-consuming to try and match everyone's special color requirements. Please try to keep your colors consistent. We can try and match.. but it might cost you. Click here Stain Colors to go to that page.
We would not recommend mixing stain colors. The result is never the same and color may vary according to the grain and color of the wood. Due to the extra time encored, there is a $5 fee for mixing. There are no returns on mixed stained items. To add the mixing fee to your shopping cart.
What is the difference between, With knobs or With-Out? Good Question, One that we answer about 10 times per week. Most customers feel With-knobs, like the older country traditional look, while the Knob-less customers like the more modern look. The choice is yours to make. At no time, do you need to put holes in your quilt to hang them using either method? Usually, when this option is available, there are two parts that are going to be held together to create the compression to hold your quilt or textile. We call these two parts the Front and Back. With the Knobs Added (With Knobs) we add a hanger bolt to the knobs. These hanger bolts are then placed through holes in the front part and then into crown bolts in the Back part. When you tighten the knobs, it compresses your quilt. Now With-Out the knobs (Knob-less), we don't drill through the Front part, but instead, we add a Boat Barrel Nuts insert into the Back of the Front part. We insert a short Phillips head bolt completely through the Back part into these Barrel nut inserts. These bolts are then tightened from the back to create the compression. Simple slip the quilt about 3/4 of an inch between the Front and Back part & tighten to hang.
In most cases, it's always a good idea to have a little extra room. Our Compression Type Clamping Bars (for example) are made with a 2" shorter front bar. This way the ends are finished, not just chopped off. Two inches is just a ballpark figure.. you can go as much as 4 or 5 inches if you like. As long as you center your quilt or wall hanging, everything should look fine.
You Can, we make them as close to 16" Center. but sometimes that's not possible. If you need custom placement, please drop us an e-mail with the measurement from the left and right of the center.
The clear coat finish we use is Bulls Eye Shellac by Zinsser. It is an All-natural, non-toxic, very durable finish, works great to protect your prized quilt or wall hanging. UV resistant and non-yellowing, it is absolutely safe to use on children's toys. Currently, we only offer the Clear finish, which has a faint, golden cast that is much lighter than other finishes.
Both the Top and bottom are trimmed to make them fit better against the wall. This trimming CAN be adjusted to meet your needs. Just let us know your measurement restrictions and we'll do our best to meet them. 8" Tall Ladder comes with 3 rungs unless the extra bottom rung is added. 14" from the wall at the bottom 60" Tall Ladder comes with 4 rungs unless the extra bottom rung is added. 16" from the wall at the bottom 72" Tall Ladder comes with 5 rungs unless the extra bottom rung is added. 18" from the wall at the bottom 84" Tall Ladder comes with 6 rungs unless the extra bottom rung is added. 20" from the wall at the bottom 96" Tall Ladder comes with 7 rungs unless the extra bottom rung is added. 22" from the wall at the bottom
Most of our Compression type Quilt Bars and shelves are designed with a "Steel Keyhole Hanger". These steel hangers are installed with screws and have holes drilled through them to help with marking the spot on the wall to hang your rack
Unfortunately, the pinewood we've been receiving has been lower graded and really difficult to build with. So we made the decision to not carry it anymore. We are sorry for this decision and hope it doesn't create a problem for you.
Almost everything is customizable. In-between sizes can be done. Just place your order for the next size up. After you get the order confirmation, reply to us and tell us you need to re-size, We will always reply to let you know we received your request.
Probably. We had to remove some items. But if you would like to order an old item. just drop me an e-mail. The Page might be hidden.

Shipping?

All shipping within the Continental United States is Free or included. Others areas, like Hawaii, Porta Reco, and Alaska may cost more. We will contact you once we receive your order with more shipping info.
Yes, Canada has always been a destination for a lot of our Quilt Hangers. If being shipped to Canadian, you may unfortunately incur an additional shipping cost. Normal shipping cost in the Continental USA is credited.
Most orders go out within a few weeks.. some sooner, some longer. If you need something sooner. Just let us know. We'll try our best to get it to you ASAP. When we receive your order we will email you with an updated estimated time for shipping your order out. When we send out each order, we'll send out an E-Mail to let the customer know the total charged and the UPS or USPS tracking number.
Within the first 24 hours after your order is shipped, our Shipping dept (me) will send you an e-mail. In this e-mail will be the total charged to your credit card, a tracking number, and a link to UPS's package tracking page.
Yes, but we ask that only those customers that need their order by a certain date, use this option. We reserve the right to stop taking Rush and Priority Rush orders at any time due to time restraints. Please remember~ We custom make almost every order so we can't stock all sizes.

Service?

Due to the number of orders coming in and the limited time and product quality concerns. We have instituted an order rush policy. We ask that only those customers that need their order by a certain date, use this option. We reserve the right to stop taking Rush and Priority Rush orders at any time due to time restraints. Please remember We custom make almost every order so we can't stock all sizes.
Not an easy question. If you order multiple same items, we might be able to offer a discount. Really depends on the item and time frame. It's best to call us at 503-829-5544, ask for Ted.
The Clear Coat is a recommended addition to your item. It helps protect your quilt, textile, or rug from stains. The clear coat finish we use is Bulls Eye Shellac by Zinsser. It is an All-natural, non-toxic, very durable finish, works great to protect your prized quilt or wall hanging. UV resistant and non-yellowing, it is absolutely safe to use on children's toys. Currently, we only offer the Clear finish, which has a faint, golden cast that is much lighter than other finishes. Please Note: The look of this clear coat is a Satin. This means (Has a somewhat Soft Luster, but High Gloss.

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