FAQ

We would not recommend mixing stain colors. The result is never the same and color may vary according to the grain and color of the wood. Due to the extra time encored, there is a $5 fee for mixing. There are no returns on mixed stained items. To add the mixing fee to your shopping cart.

What is the difference between, With knobs or With-Out? Good Question, One that we answer about 10 times per week. Most customers feel With-knobs, like the older country traditional look, while the Knob-less customers like the more modern look. The choice is yours to make. At no time, do you need to put holes in your quilt to hang them using either method? Usually, when this option is available, there are two parts that are going to be held together to create the compression to hold your quilt or textile. We call these two parts the Front and Back. With the Knobs Added (With Knobs) we add a hanger bolt to the knobs. These hanger bolts are then placed through holes in the front part and then into crown bolts in the Back part. When you tighten the knobs, it compresses your quilt. Now With-Out the knobs (Knob-less), we don't drill through the Front part, but instead, we add a Boat Barrel Nuts insert into the Back of the Front part. We insert a short Phillips head bolt completely through the Back part into these Barrel nut inserts. These bolts are then tightened from the back to create the compression. Simple slip the quilt about 3/4 of an inch between the Front and Back part & tighten to hang.

In most cases, it's always a good idea to have a little extra room. Our Compression Type Clamping Bars (for example) are made with a 2" shorter front bar. This way the ends are finished, not just chopped off. Two inches is just a ballpark figure.. you can go as much as 4 or 5 inches if you like. As long as you center your quilt or wall hanging, everything should look fine.

You Can, we make them as close to 16" Center. but sometimes that's not possible. If you need custom placement, please drop us an e-mail with the measurement from the left and right of the center.

The clear coat finish we use is Bulls Eye Shellac by Zinsser. It is an All-natural, non-toxic, very durable finish, works great to protect your prized quilt or wall hanging. UV resistant and non-yellowing, it is absolutely safe to use on children's toys. Currently, we only offer the Clear finish, which has a faint, golden cast that is much lighter than other finishes.

Both the Top and bottom are trimmed to make them fit better against the wall. This trimming CAN be adjusted to meet your needs. Just let us know your measurement restrictions and we'll do our best to meet them. 8" Tall Ladder comes with 3 rungs unless the extra bottom rung is added. 14" from the wall at the bottom 60" Tall Ladder comes with 4 rungs unless the extra bottom rung is added. 16" from the wall at the bottom 72" Tall Ladder comes with 5 rungs unless the extra bottom rung is added. 18" from the wall at the bottom 84" Tall Ladder comes with 6 rungs unless the extra bottom rung is added. 20" from the wall at the bottom 96" Tall Ladder comes with 7 rungs unless the extra bottom rung is added. 22" from the wall at the bottom

Most of our Compression type Quilt Bars and shelves are designed with a "Steel Keyhole Hanger". These steel hangers are installed with screws and have holes drilled through them to help with marking the spot on the wall to hang your rack

Unfortunately, the pinewood we've been receiving has been lower graded and really difficult to build with. So we made the decision to not carry it anymore. We are sorry for this decision and hope it doesn't create a problem for you.

Almost everything is customizable. In-between sizes can be done. Just place your order for the next size up. After you get the order confirmation, reply to us and tell us you need to re-size, We will always reply to let you know we received your request.

Probably. We had to remove some items. But if you would like to order an old item. just drop me an e-mail. The Page might be hidden.

Yes, Canada has always been a destination for a lot of our Quilt Hangers. If being shipped to Canadian, you may unfortunately incur an additional shipping cost. Normal shipping cost in the Continental USA is credited.

Most orders go out within a few weeks.. some sooner, some longer. If you need something sooner. Just let us know. We'll try our best to get it to you ASAP. When we receive your order we will email you with an updated estimated time for shipping your order out. When we send out each order, we'll send out an E-Mail to let the customer know the total charged and the UPS or USPS tracking number.

Within the first 24 hours after your order is shipped, our Shipping dept (me) will send you an e-mail. In this e-mail will be the total charged to your credit card, a tracking number, and a link to UPS's package tracking page.

Yes, but we ask that only those customers that need their order by a certain date, use this option. We reserve the right to stop taking Rush and Priority Rush orders at any time due to time restraints. Please remember~ We custom make almost every order so we can't stock all sizes.

We are sorry you need to return your purchase. Our Return Policy: You may return your merchandise for a REFUND up to 30 days within the order's ship date, excluding the original shipping we paid to ship your order to you. All returns must be reported within 10 days of receiving your merchandise. Item must be returned in it's original condition (not previously assembled, obviously used, or abused) Original Shipping charges to you, Handling fees and Custom Orders are not refundable. A 25% restocking fee may apply on some items. (i.e. Custom orders, refused items, or the wrong item ordered.) If you had previously ordered an item and it is found to be defective or does not meet your approval for some reason. We may at our discretion, make and send you another like item. You will be charged at this time for the cost and shipping of the second shipped item. Once we have received tracking information and or the first shipped item back, we will refund you accordingly. It is important that once you receive the return label, you should re-pack the item securely and ship it back to use within the expiration date on the label which is usually 7 to 14 days. After that, we are to assume you are keeping the previously sent item. Re-box the item /items in the same box that was used to ship it to you. Please re-pack securely, filling the extra room around items with packing foam. Secure tightly with packing tape. Please note, any item being returned without foam, may not receive a full refund. Please include the packing list or the note with the returned item. Customer name Order # Item(s) being returned Reason for returning (not necessary but appreciated) Contact information name & phone # E-mail address If you would like to reorder another item, include the item # and quantity desired. Upon receiving your item, we will have to contact you to arrange a REFUND. All Refunds must be credited back to the original credit card or Paypal account used to purchase that item. We do not keep Credit card numbers on file. Refunds are usually done within 48 hours. An e-mail will be sent to tell you that it has been done and a total refund. If you have any questions, please feel free to contact us. Ted RobinsonsWoodcrafts.com

Oops, I mistakenly entered the wrong shipping address for my order. First off, we are sorry that this happened and we understand mistakes happen. We want to do whatever we can to get your order on its way back in your direction ASAP! However, we are asking you, the customer, to understand that we are a small home-based business and every time we have to re-ship an order, we end up losing money on the sale. Not just the profit, but losing money. We would like our customers to review and please be understanding of the following policy: If you have made an error in entering your shipping address, we will send you a message, asking you to cover the complete cost of re-shipping your order once it has been returned to us. We understand that this means we have to inspect, re-box, and re-label with the correct ship to address. If this isn't your preference, the other option would be to refund your order, less our cost of shipping and a 25% penalty, because we now have to re-sale it as a return. This Policy is not our preference, nor is it our first choice. However, the simplest solution to this problem is to carefully enter and review your address as you're placing your order. If you realize there is a problem with your address, please contact us immediately, and we would be happy to fix it. Orders are started within hours of receiving them, so it is good to check and verify your ship to address ASAP. Thanks again, for your business, we are thrilled to work together with our customers to get them the best affordable Quilt Hangers in the industry.

Not an easy question. If you order multiple same items, we might be able to offer a discount. Really depends on the item and time frame. It's best to call us at 503-829-5544, ask for Ted.

The Clear Coat is a recommended addition to your item. It helps protect your quilt, textile, or rug from stains. The clear coat finish we use is Bulls Eye Shellac by Zinsser. It is an All-natural, non-toxic, very durable finish, works great to protect your prized quilt or wall hanging. UV resistant and non-yellowing, it is absolutely safe to use on children's toys. Currently, we only offer the Clear finish, which has a faint, golden cast that is much lighter than other finishes. Please Note: The look of this clear coat is a Satin. This means (Has a somewhat Soft Luster, but High Gloss.